TODO
RFC - Request For Change - raised by Change Requestor
CAB - Change Advisory Board - run by Change Manager
CER - Change Evaluation Report
ECAB - Emergency Change Advisory Board
PIR - Post Implementation Review
A Service Request is a "formal request from a user for something to be provided -- for example, a request for information or advice; to reset a password; or to install a workstation for a new user."
CSAT - Customer Satisfaction
Service Title
Service Availability
Service Owner - the person responsible for paying for the service.
Service Representative -
Service Criticality