Jira Service Management
Previously Jira Service Desk
This documentation has been created based on Jira Service Desk Data Centre running on Linux in AWS. Relevance for other editions and platforms may vary.
KEY: To aid navigation use this key to identify which area of the page to find the specified options:T = Top, D = Dropdown, L = Left, B = Bottom
Version
Version
Check Current Version....
Administration (T)
Applications (D)
Versions & licenses (L)
Check
Check
service jira status
Restart
Restart
service jira restart
Start
Start
service jira start
Stop
Stop
service jira stop
Bibliography
Bibliography
https://blog.valiantys.com/en/expert-tips/jira-service-desk-vs-servicenow/https://confluence.atlassian.com/servicedeskserver/getting-started-for-service-desk-admins-939926058.html
Start/Stophttps://confluence.atlassian.com/adminjiraserver/start-and-stop-jira-applications-938847802.html
Example application...https://databaseplace.atlassian.nethttps://databaseplace.atlassian.net/servicedesk/customer/portals
Best Practiceshttps://confluence.atlassian.com/servicedeskserver/best-practices-for-designing-the-customer-portal-939926586.html https://confluence.atlassian.com/servicedeskserver/automating-your-service-desk-939926334.html https://confluence.atlassian.com/servicedeskserver/set-up-a-knowledge-base-for-self-service-956713310.htmlhttps://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html
Server Installationhttps://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.htmlhttps://confluence.atlassian.com/adminjiraserver/evaluation-installation-938846832.htmlhttps://confluence.atlassian.com/enterprise/example-data-center-configurations-935363786.html
Users & Approvalshttps://support.atlassian.com/jira-service-desk-cloud/docs/add-an-email-account/ https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-approval-to-a-workflow/ https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-a-pre-set-list-of-approvers/ https://marketplace.atlassian.com/apps/1217979/users-in-organization-structure?hosting=server&tab=overviewhttps://confluence.atlassian.com/adminjiraserver/configuring-jira-service-desk-approvals-938847527.htmlhttps://community.atlassian.com/t5/Jira-Questions/Currently-logged-in-users/qaq-p/388195
Jira Active Directory Integrationhttps://docs.microsoft.com/en-us/azure/active-directory/saas-apps/jiramicrosoft-tutorial
Jira in AWShttps://aws.amazon.com/quickstart/architecture/jira/https://confluence.atlassian.com/doc/running-confluence-data-center-in-aws-879956085.html
Jira Mobile Apphttps://community.atlassian.com/t5/Jira-Service-Desk-articles/Jira-Service-Desk-Server-and-Data-Center-support-on-mobile-Beta/ba-p/1494364
OtherText Formatting Notation Help
Start/Stophttps://confluence.atlassian.com/adminjiraserver/start-and-stop-jira-applications-938847802.html
Example application...https://databaseplace.atlassian.nethttps://databaseplace.atlassian.net/servicedesk/customer/portals
Best Practiceshttps://confluence.atlassian.com/servicedeskserver/best-practices-for-designing-the-customer-portal-939926586.html https://confluence.atlassian.com/servicedeskserver/automating-your-service-desk-939926334.html https://confluence.atlassian.com/servicedeskserver/set-up-a-knowledge-base-for-self-service-956713310.htmlhttps://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html
Server Installationhttps://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.htmlhttps://confluence.atlassian.com/adminjiraserver/evaluation-installation-938846832.htmlhttps://confluence.atlassian.com/enterprise/example-data-center-configurations-935363786.html
Users & Approvalshttps://support.atlassian.com/jira-service-desk-cloud/docs/add-an-email-account/ https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-approval-to-a-workflow/ https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-a-pre-set-list-of-approvers/ https://marketplace.atlassian.com/apps/1217979/users-in-organization-structure?hosting=server&tab=overviewhttps://confluence.atlassian.com/adminjiraserver/configuring-jira-service-desk-approvals-938847527.htmlhttps://community.atlassian.com/t5/Jira-Questions/Currently-logged-in-users/qaq-p/388195
Jira Active Directory Integrationhttps://docs.microsoft.com/en-us/azure/active-directory/saas-apps/jiramicrosoft-tutorial
Jira in AWShttps://aws.amazon.com/quickstart/architecture/jira/https://confluence.atlassian.com/doc/running-confluence-data-center-in-aws-879956085.html
Jira Mobile Apphttps://community.atlassian.com/t5/Jira-Service-Desk-articles/Jira-Service-Desk-Server-and-Data-Center-support-on-mobile-Beta/ba-p/1494364
OtherText Formatting Notation Help