ESM
COBIT
CMMI-SVC
USMBOK
SIAM
VeriSM
Seiri
Seiton
Seiso
Seiketsu
Shitsuke
Sort
Set in Order
Shine
Standardize
Sustain
Safety
A Service Portfolio is a collection of Service Definitions
With a Service Definition...
Our customers know what to expect from us
We know what we need to deliver to our customers and are, therefore, in a position to work out what it will take to do so.
"Put yourself in the shoes of the customer" (1)
How to deal with us
What we offer
How quickly will we do things and to what standard
What is the cost